The Mircom Group of Companies, is pleased to announce the immediate availability of a new online customer support system to support their Mircom brand of fire, communications and security products at http://www.mircom.com/support.
This web-based support system is available 24x7 and offers personalized product assistance as well as an array of self-help support resources. Features include an efficient ticket-based query system (where customers can submit support tickets for technical support, obtain return material authorization numbers, inquire on order status and submit general inquiries), a fully searchable technical support forum and easy access to manuals, datasheets and software/firmware downloads.
Customers can quickly and easily find support for many concerns by using the site's fully searchable forum. This helpful resource features hundreds of articles with information about product use and answers to frequently asked questions. Personalized support is also available through a web-based support ticket system. Each support question is issued a ticket ID number which the client can use at any time to track the ticket's response status, add further comments or questions, or review the entire record of correspondence pertaining to that ticket. The entire site is available 24/7, support tickets are typically responded to by the close of the day with after hour tickets being reviewed first thing the next business day.
"Our online support center is a tremendous resource for our customers, providing 24/7 access to information on a variety of topics for virtually all our product offerings,” says Mr. Mark Falbo, executive VP for the Mircom Group. “Our popular 1-888 live support offering is a great service that our customers value, the launch of this new on-line resource adds yet another layer of support, giving our customers more options in obtaining the information they require.”
Mircom invites customers to visit the support site (http://www.mircom.com/support) and welcomes any comments that could help improve the support offering further.